Select Freight Ltd Privacy Policy

Select Freight Ltd as the data controller is committed to protecting your privacy and complying with the General Data Protection Regulations (GDPR).

This statement sets out the basis by which we collect and process the personal data of anyone who provides data through our website or uses our services and your rights in respect of your personal data. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

This website is not intended for children, and we do not knowingly collect data relating to children.

It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

What personal data do we collect?

We may collect the following types of personal data:

• Your name, address, email address, telephone number, and company name
• Financial data including bank account and payment card details
• Transaction data including details about payments to and from you
• Marketing and communications data including your preferences in receiving marketing from us and your communication preferences
• Information about your computer and about your visits to and use of this website

How do we collect your personal data?

We collect information from you when you fill out a form or enter information on our site, register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features.

What if you do not provide personal data?

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to assist you further.

The purpose and legal basis for processing your data:

We may use your personal data in the following ways:

• To comply with legal obligations
• To deliver services and support to you and manage those services
• To respond to requests where you have given consent for us to send you information about our services via email, text, telephone, or post
• To investigate concerns or complaints about your services
• To carry out our obligations arising from a contract, such as importing and exporting your goods
• To communicate about your shipment or respond to your information requests, necessary for contract performance
• To send non-marketing communications required by law or related to your contract
• To invoice for services, which is a legitimate interest to maintain accounting and tax records

Please note that where we rely on consent to process your personal data, you have the right to withdraw it at any time.

Cookies

We use cookies on our website to:

• Remember and process items in your shopping cart
• Understand preferences to improve services
• Compile data about site traffic and interactions for better future experiences

You can manage cookies through your browser settings.

Sharing of your data

We may share your personal data:

• To comply with legal obligations (e.g., HMRC, police)
• With third-party service providers as necessary for payment services, software, IT, and web hosting

All third parties must protect your data in line with our policies.

Data retention

We retain personal data only as long as necessary for legal, accounting, or reporting purposes. Regular reviews are conducted to assess the need for data retention.

Storing personal data

We use physical, technical, and organizational measures to secure your data and prevent loss, damage, or unauthorized access.

Changes to the privacy notice

This notice may be updated periodically to reflect changes in laws or practices.

Your rights

You have the right to:

• Access your personal data
• Request correction or erasure of your data
• Object to processing
• Request restriction or transfer of your data
• Withdraw consent

For questions or concerns, please contact our Data Protection Officer (DPO):

Email: Enquiries@selectfreight.co.uk

Tel: 0 121 758 5400

Address: Crystal House – Lattice 60, Crystal Drive, Birmingham, B66 1QG

For more information or to lodge a complaint, contact the Information Commissioner’s Office. However, we appreciate the chance to address concerns directly first.

You will not be charged to access your data unless your request is unfounded, repetitive, or excessive, in which case it may be refused.